Returns and refunds
For definitions of the terms used in
this document please refer to our Terms and Conditions
If you are a consumer, you have a legal right
to cancel a Contract under the Consumer Protection (Distance Selling)
Regulations 2000) during the period set out below in clause 3. This means
that during the relevant period if you change your mind or for any other reason
you decide you do not want to keep a Product, provided you have not used the
product, you can notify us of your decision to cancel the Contract and receive
a refund. Advice about your legal right to cancel the Contract under
these regulations is available from your local Citizens' Advice Bureau or
Trading Standards office.
1.
However, this cancellation right does
not apply in the case of any made-to-measure, custom-made or customised
products or other products excluded under these regulations.
2.
Your legal right to cancel an order
starts from the date that we accept your order, which is when the Contract
between us is formed. If the Products have already been delivered to you,
you have a period of fourteen (14) calendar days in which you may cancel,
starting from the day after the day you receive the Products.
3.
To cancel a Contract, please contact
us in writing to tell us by sending an email to [email protected]
or by telephone on 01414453291. You may wish to keep a copy or note of your
cancellation notification for your own records. If you call or email us
to notify us of your cancellation, then your cancellation is effective from the
date you telephone or email us.
4.
You will receive a full refund of the
price you paid for any unused Products and any applicable delivery charges you
paid for. We will process the refund due to you as soon as possible and,
in any case, within 30 calendar days of the day on which you gave us notice of
cancellation as described in clause 4, provided we have received the returned
Products. If you returned the Products to us because they were faulty or
mis-described, please see clause 6.
5.
If you have returned the Products to
us because they are faulty or mis-described, we will refund the price of a
defective Product in full, any applicable delivery charges, and any reasonable
costs you incur in returning the item to us.
6.
We refund you on the credit card or
debit card used by you to pay.
7.
If the Products were delivered to
you:
1.
you must return the Products to us as
soon as reasonably practicable and, in any event within 30 days of your
cancellation notification;
2.
unless the Products are faulty or not
as described (in this case, see clause 6), you will be responsible for the cost
of returning the Products to us;
3.
you have a legal obligation to keep
the Products in your possession and to take reasonable care of the Products
while they are in your possession;
4.
please ensure all Products are fully
inspected as soon as you have received them;
5.
You must notify us either by telephone
or email of any damage to the Products within 5 days of receiving your
Products. We advise you inspect all Products prior to signing for them, or if
you are unable to do so we advise that you state "damaged" when
signing for your delivery. Failing to do so may result in any request for a
replacement/refund being denied;
6.
in addition to clause 8.5, you must
notify us either by telephone or email of any damage to, or faults with, the
Products, prior to the Products being fitted/fixed and/or used (this includes
but it is not limited to being fitted to a surface with screws, tapes or other
adhesives);
8.
If you are dealing as a consumer, you
will always have legal rights in relation to Products that are faulty or not as
described. These legal rights are not affected by this returns policy.
Advice about your legal rights is available from your local Citizens'
Advice Bureau or Trading Standards office.